It is a technology based on Artificial Intelligence that allows users to maintain an incremental and structured conversation with the computer through a chat or a conversation in Natural Language.  As for its representation, Chatbots are implemented within different platforms and social networking applications such as:

Characteristics of Chatbots

Some particular characteristics of Chatbots are:

Our Chatbot in Whatsapp

It is our virtual assistant, it was designed to answer the queries of users who require information about our services, as well as to solve doubts by communicating directly with our agents.

We use the official api of whatsapp

whatsapp api

Within Insoft’s portfolio of products and services, we offer you the design and custom development of your Chatbot, so that through the use of cutting-edge technology you can modernize the way you serve your customers, while lowering operating costs and increasing your sales and the value of your business on the Internet.


We are able to design your own customized chatbox. Below are the areas of action in which we can support you:

Human Resources

  • Leave of absence request

  • Consultation of accrued vacation days

  • Payment date inquiry

  • Consultation Projection of settlement calculations

Air Lines

  • Check lowest airline ticket prices by destination and probable dates

  • Hotel Search and reservation

  • Rent a car in another country


  • Table reservation

  • Availability and hours of operation

  • Consultation of available menus according to individual preferences


  • Inquiries

    • Consultation of applicable exchange rates
    • Consultation of balances of savings and monetary accounts
    • Check balances, minimum payments and credit card cutoff dates
  • Procedures

    • Checkbook issuance request
    • Credit card blocking request


  •  Smptom-based drug search

  • Home delivery

  •  Inquiry about drug information

  • Information on nearby pharmacies

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